Here are some of the great articles I've come across this week.
Patrick McKenzie gets into why it can be valuable to get into a user's inbox. It is a long article, but has enough nuggets of wisdom to warrant the time.
Ruben Gamez talks about using client surveys and phone calls to figure out how to split pricing tiers and how to charge for each.
UI is the saddle, the stirrups, and the reigns.
UX is the feeling you get being able to ride the horse, and rope your cattle.
Dain Miller talks about the differences of UI and UX and how they often get confused. I think he provides some great definitions and good food for thought for any small company.